Contact
This website is operated by A2C. For questions about your data, write to kontakt@a2c.rs.
Enquiries and lessons
We use your name, email, phone number and the details you provide to respond to your enquiry and arrange lessons. Your course selection is included so that we can answer the relevant question. Please do not include identity documents, health information or other sensitive details in the message.
Booking accounts also store the information needed to organise lessons, attendance and payments. This information is available to authorised staff according to their responsibilities.
Website analytics
Google Analytics loads only if you choose to allow analytics. Refusing it does not affect enquiries or booking. Analytics events do not include your name, email, phone number or message. When analytics is allowed, campaign information can accompany your enquiry. Advertising personalisation is disabled.
. Your choice is remembered for up to 180 days.
Service providers
The hosting and email services process information needed to operate the site and deliver messages. Google services may be used for fonts, maps, analytics when allowed, and online lessons or calendar invitations. These services may process technical data and use infrastructure outside Serbia. Google privacy information.
When you register as a student, we also open an account on the Solo Learning platform (sololearning.a2c.rs, learning materials and courses) with the same name, email and password. The account works only after you confirm it by email. Solo Learning stores data with Supabase and Vercel, which use infrastructure outside Serbia. If you do not want that account, contact us and we will delete it.
Retention and requests
Closed enquiries are removed from the website enquiry register after 180 days without an update. Copies in email and booking or accounting records have separate retention needs. Completed notification bodies are removed from the retry queue after seven days. Account and business records are reviewed according to their operational purpose and applicable retention requirements.
You can contact us to request access, correction or deletion of your information, or to withdraw analytics permission. Some records may need to remain because of an ongoing service, a dispute or an applicable retention requirement. For a complaint concerning personal data protection in Serbia, you may contact the Commissioner for Information of Public Importance and Personal Data Protection.